Most support questions land in the week before a display, when a fleet is already packed and the paperwork is half-signed. If your question is about a specific gig, include the date, the site and the aircraft count so we can answer without a round of back-and-forth.
Fleet and firmware
Skybrush exports, waypoint drift, battery rotation and ground-station settings. Email with your aircraft model and firmware version.
Permits and airspace
CAA Part 101 submissions, venue safety officers and municipal sign-off. Send the site coordinates and the intended display window.
Urgent on-site issues
Call. If a fleet is grounded and the show is inside 48 hours, the phone gets answered before the inbox does.
Most support requests land in one of three buckets: a fleet that misbehaved during rehearsal, paperwork that needs a second pair of eyes, or a question about how we run a show. Pick the route that matches your situation and you will get a faster, more useful answer than a general message.
Technical
Skybrush exports that fail mid-timeline, drones drifting off waypoints, link quality dropping once the crowd arrives. Send the show file version, firmware build and a short clip of the anomaly if you have one.
Typical first reply within one working day.
Compliance
Airspace applications, site risk assessments, insurer clauses, or a venue safety officer asking for documents you have not seen before. Tell us the site type and the date you are working towards.
Allow two to three working days for a detailed read.
Editorial
Spotted something wrong in a post, or want more detail on a teardown we published? Quote the article title and the paragraph. We update posts when a reader shows us something we missed.
Reviewed weekly, usually on a Monday.
Email info@yourdroneshow.com or call 023-128-5679 during South African office hours. Written post to 9728 Kelebogile Walk Suite 032, Gordonberg, LP 9688.
Before you write, the FAQ covers the questions we answer most often. For anything about how we handle your details, see our privacy notes.